Moving home with Octopus smart tariffs, Intelligent Go and Flux

Moving home is one of the awkward edge cases for Octopus smart tariffs. A normal supplier switch is mostly about the account. A move also changes the property, meter, region and any connected devices behind the tariff.

That matters if your budget depends on cheap EV charging, battery automation or solar export payments. The useful question is not only whether Octopus can supply the new home. It is whether the new home still passes the checks for the tariff you want.

What Octopus says about moving home

Octopus's moving-home FAQ says you will not lose supply just because you move. The supplier already serving the property keeps the lights on until the account is changed. If you are moving out of an Octopus-supplied property, Octopus asks you to give the moving date, the new address and meter readings where needed.

Its moving-house guidance also says that if you move into a property Octopus already supplies, the starting point is normally Flexible Octopus. That does not mean you are stuck there. It means the account needs to exist first, then smart-tariff and device checks can happen.

If you are on a fixed-term tariff, Octopus says you keep the same prices and end date when the tariff can be moved. For smart tariffs, the important caveat is eligibility at the new property. A different meter, region, charger, battery or export setup can change the answer.

The smart-tariff terms add a second caveat: Octopus needs compatible smart meters and half-hourly readings for smart import tariffs. If the new home has a smart meter that is not yet communicating properly, Octopus may need to estimate some usage or bill fallback periods under the relevant tariff rules. Charger, car, battery and inverter apps can help explain what happened, but they are supporting evidence rather than the final billing record.

Before you leave the old home

Take the boring evidence seriously. Closing reads and meter photos protect you if the final bill, export line or smart-tariff data looks odd later. Include serial numbers where you can, especially if the property has more than one register or separate import and export meters.

• Tell Octopus your moving date through the account route.
• Photograph each relevant meter screen on the day you leave.
• Capture import, export and day/night registers separately if the meter shows them.
• Save the charger, car, battery or export setup details you may need to rebuild.
• Keep final-bill and export-payment evidence until the old account is settled.
• Note which smart-tariff features your household actually relies on.

Octopus says customers who decide not to take Octopus with them can expect a final bill 7 to 10 days after moving out. Treat that as a useful planning guide, not a guarantee for every complex meter, missing-reading or export-account case.

Intelligent Octopus Go needs a fresh setup

Intelligent Octopus Go is more than a cheap overnight tariff. It depends on an eligible EV or charger, the Octopus app connection and a working smart-meter setup at the property.

Octopus's moving-house guidance says Intelligent Octopus Go cannot be moved in the same way as some other smart tariffs. You need to remove the old devices from your account and reapply once the move is complete.

Build in a gap if you depend on the 23:30 to 05:30 whole-home cheap window or on smart-charging slots. The new home may still be eligible, but the car, charger, app connection, smart meter and account all need to line up again.

Use one control route while you rebuild the setup. If the car, charger, solar battery and Octopus app all try to schedule the same charge, it becomes harder to tell whether a strange slot is a real tariff issue or a local automation conflict. Remove old address links first, then reconnect the device Octopus will actually control.

Flux and Intelligent Octopus Flux are property-dependent

Flux decisions are tied to the home, not just the customer. Solar panels, battery hardware, half-hourly smart readings, export paperwork and the export MPAN all matter.

Standard Flux is the manual solar-and-battery import and export route to check if the new home has solar panels, a battery, a connectable smart meter, half-hourly readings and export setup evidence. Do not assume the old home's Flux routine transfers automatically: the new property still needs the solar, battery, export MPAN and meter-reading checks to line up.

Intelligent Octopus Flux is different again because Octopus controls a compatible battery. The eligibility guidance includes solar panels, a home battery Octopus can connect to, half-hourly smart-meter readings and Octopus import and export tariffs. Octopus's moving-house guidance says Intelligent Octopus Flux cannot simply be moved; old devices need removing and the tariff needs a fresh application after the move.

As of 7 August 2026, Octopus says Intelligent Octopus Flux is temporarily unavailable because of volatile energy prices, while standard Flux remains available. Treat the fresh application as a future route rather than something you can rely on immediately after moving, and check the live Intelligent Flux page before planning around automated battery control.

• Check whether the new home has solar panels and a battery already installed.
• Find the MCS or Flexi-Orb paperwork and DNO notification evidence.
• Confirm whether there is an export MPAN and who the current export supplier is.
• Check whether the battery brand is currently supported for Intelligent Octopus Flux.
• Make sure import and export tariffs can be paired before assuming the old setup transfers.
• Use the live Flux page to check whether standard Flux suits the new solar-and-battery setup.

A sensible order after moving in

The safest order is account first, evidence second and smart tariff third. Trying to solve the device-led tariff before the new account and meter are settled can create more confusion than it saves.

1. Open or transfer the Octopus account for the new property.
2. Submit opening readings where Octopus asks for them.
3. Check which meter type, region and registers apply at the new home.
4. Confirm Octopus can receive smart readings if the target tariff needs them.
5. Check whether the new address has separate export paperwork or an existing export supplier.
6. Reconnect EV, charger, battery or export devices only when the account is ready.
7. Reapply for Intelligent Go or Intelligent Flux after the new setup is in place.
8. Watch the first statement so opening reads, old-home reads and export lines make sense.

What to check on the first statement

The first bill after a move is the proof point. Check the old-home closing read, the new-home opening read, the tariff start date, the region, any day/night registers and whether export sits on the right account. If a smart-tariff period looks wrong, compare the Octopus bill against your meter photos and account dates before relying on app screenshots alone.

This is especially important for EV, solar and battery homes. A charger app can show when the car charged and an inverter app can show where energy flowed, but Octopus billing and export payments depend on the meter data, half-hourly readings and tariff terms attached to the new property.

Should you use a referral link when moving?

A referral link is mainly useful if you are opening a new Octopus account or switching a new home to Octopus. It is not the first thing to solve if you are already an Octopus customer trying to move an existing account.

If Octopus still looks right for the new home after checking the meter, tariff and device setup, you can use the referral page to find the current link and code before starting a new switch. If you are moving an existing Octopus account, follow Octopus's moving-home process first and ask Octopus how the account should be handled.