Moving home with Octopus smart tariffs, Intelligent Go and Flux

Moving home is one of the awkward edge cases for Octopus smart tariffs. A normal supplier switch is mostly about the account. A move also changes the property, meter, region and any connected devices behind the tariff.

That matters if your budget depends on cheap EV charging, battery automation or solar export payments. The useful question is not only whether Octopus can supply the new home. It is whether the new home still passes the checks for the tariff you want.

What Octopus says about moving home

Octopus's moving-home FAQ says you will not lose supply just because you move. The supplier already serving the property keeps the lights on until the account is changed. If you are moving out of an Octopus-supplied property, Octopus asks you to give the moving date, the new address and meter readings where needed.

Its moving-house guidance also says that if you move into a property Octopus already supplies, the starting point is normally Flexible Octopus. That does not mean you are stuck there. It means the account needs to exist first, then smart-tariff and device checks can happen.

If you are on a fixed-term tariff, Octopus says you keep the same prices and end date when the tariff can be moved. For smart tariffs, the important caveat is eligibility at the new property. A different meter, region, charger, battery or export setup can change the answer.

Before you leave the old home

Take the boring evidence seriously. Closing reads and meter photos protect you if the final bill, export line or smart-tariff data looks odd later. Include serial numbers where you can, especially if the property has more than one register or separate import and export meters.

• Tell Octopus your moving date through the account route.
• Photograph each relevant meter screen on the day you leave.
• Save the charger, car, battery or export setup details you may need to rebuild.
• Keep final-bill and export-payment evidence until the old account is settled.
• Note which smart-tariff features your household actually relies on.

Octopus says customers who decide not to take Octopus with them can expect a final bill 7 to 10 days after moving out. Treat that as a useful planning guide, not a guarantee for every complex meter, missing-reading or export-account case.

Intelligent Octopus Go needs a fresh setup

Intelligent Octopus Go is more than a cheap overnight tariff. It depends on an eligible EV or charger, the Octopus app connection and a working smart-meter setup at the property.

Octopus's moving-house guidance says Intelligent Octopus Go cannot be moved in the same way as some other smart tariffs. You need to remove the old devices from your account and reapply once the move is complete.

Build in a gap if you depend on the 23:30 to 05:30 whole-home cheap window or on smart-charging slots. The new home may still be eligible, but the car, charger, app connection, smart meter and account all need to line up again.

Flux and Intelligent Octopus Flux are property-dependent

Flux decisions are tied to the home, not just the customer. Solar panels, battery hardware, half-hourly smart readings, export paperwork and the export MPAN all matter.

Standard Flux is also not a normal new-switcher recommendation at the moment. Octopus's live Flux page says the tariff is temporarily unavailable, so do not assume a legacy Flux setup can be recreated at a new address.

Intelligent Octopus Flux is different again because Octopus controls a compatible battery. The eligibility guidance includes solar panels, a home battery Octopus can connect to, half-hourly smart-meter readings and Octopus import and export tariffs. Octopus's moving-house guidance says Intelligent Octopus Flux cannot simply be moved; old devices need removing and the tariff needs a fresh application after the move.

• Check whether the new home has solar panels and a battery already installed.
• Find the MCS or Flexi-Orb paperwork and DNO notification evidence.
• Confirm whether there is an export MPAN and who the current export supplier is.
• Check whether the battery brand is currently supported for Intelligent Octopus Flux.
• Treat Flux as legacy or unavailable unless Octopus's live page says it has reopened.

A sensible order after moving in

The safest order is account first, evidence second and smart tariff third. Trying to solve the device-led tariff before the new account and meter are settled can create more confusion than it saves.

1. Open or transfer the Octopus account for the new property.
2. Submit opening readings where Octopus asks for them.
3. Check which meter type, region and registers apply at the new home.
4. Confirm Octopus can receive smart readings if the target tariff needs them.
5. Reconnect EV, charger, battery or export devices only when the account is ready.
6. Reapply for Intelligent Go or Intelligent Flux after the new setup is in place.
7. Watch the first statement so opening reads, old-home reads and export lines make sense.

Should you use a referral link when moving?

A referral link is mainly useful if you are opening a new Octopus account or switching a new home to Octopus. It is not the first thing to solve if you are already an Octopus customer trying to move an existing account.

If Octopus still looks right for the new home after checking the meter, tariff and device setup, you can use Matt's referral page to find the current link and code before starting a new switch. If you are moving an existing Octopus account, follow Octopus's moving-home process first and ask Octopus how the account should be handled.